Service Request Ticket - # 79243

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2022 08:04 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20210749[Edit Inv] (opens in a new window) Bldg/Room WUC 216
Service Tag 15G51M3 Description Dell OptiPlex 7090 SFF, 11th Generation Intel Core i5-11500
Serial No. 15G51M3 Location Willamette Room

CPU Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz


OS Unknown Software
TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann May 23, 2022 08:26 AM 
Task reassigned to Michael Volkmann.
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Michael Volkmann May 23, 2022 08:26 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann May 23, 2022 08:26 AM 
Task reassigned to UCS Tech.
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Michael Volkmann May 23, 2022 08:26 AM 
Swapped from RAID to AHCI in bios and the computer 
booted properly again.
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Michael Volkmann May 23, 2022 08:07 AM 
Task reassigned to Michael Volkmann.
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Lourdes Salazar May 23, 2022 08:04 AM 
****This is an email****
Greetings,

The CPU in the 2nd floor Willamette room is not 
working. It is saying it needs the startup repair. 
When that is selected, nothing happens and it goes 
back to that screen. We have an event at 5pm in 
the Willamette room that absolutely needs the 
computer to be working with sound. 

Thanks,

Chelsee
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