Service Request Ticket - # 79244

Service Request Ticket - # 79244

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Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	May 23, 2022 11:21 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171321 (opens in a new window)	Bldg/Room	HL 106
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA682506	Location	24 Hour Lab ( replaces W#20120892)
	Model	C600/DNM	Hostname	lab-24hourroom/lab-24hourroomcolor
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.112.13 RMA'd: old SN: 9RA681023 8/2019	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:5C:02

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Aug 10, 2022 08:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Aug 10, 2022 08:16 AM	Fuser was replaced 8/9	Add Attachment
Monica Valencia	Aug 01, 2022 04:15 PM	Fuser ticket was escalated. Hopefully we will get this in soon.	Add Attachment
Monica Valencia	Jun 29, 2022 09:48 AM	Fuser is back-ordered	Add Attachment
Monica Valencia	May 26, 2022 04:01 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Monica Valencia	May 26, 2022 04:01 PM	Xerox order# IB072792	Add Attachment
Monica Valencia	May 23, 2022 03:53 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	May 23, 2022 03:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Monica Valencia	May 23, 2022 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	May 23, 2022 03:52 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	May 23, 2022 03:51 PM	Did a temporary fix and used the fuser from ITC 002 to get 24 hour room going. Getting a replacement	Add Attachment
Lourdes Salazar	May 23, 2022 11:21 AM	Printer in 24 hour lounge printing with crease.	Add Attachment