Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	May 23, 2022 11:30 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210411 (opens in a new window)	Bldg/Room	COT 221
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGP00BQ05N	Location	Dina Miller's Office
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:52:EF:4A
	Bluetooth NIC	3C:06:30:5A:A2:32

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Joanie Kinnaman	May 25, 2022 05:11 PM	INV# 2021-0691	Add Attachment
Jacob Limas	May 25, 2022 12:03 PM	Assumed the only mac stuff was for the person and gave them the wrong monitor and doc. Changed to: dock 20210912 mon 20210646	Add Attachment
Jacob Limas	May 23, 2022 04:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 23, 2022 04:19 PM	Got her all set up, and updated inventory.	Add Attachment
Monica Valencia	May 23, 2022 04:05 PM	Moved in AD	Add Attachment
Jacob Limas	May 23, 2022 12:36 PM	His contact is Rian Gayle	Add Attachment
Monica Valencia	May 23, 2022 11:42 AM	Task reassigned to Jacob Limas.	Add Attachment
Monica Valencia	May 23, 2022 11:42 AM	Mac is being imaged on Moshe's desk	Add Attachment
Joanie Kinnaman	May 23, 2022 11:30 AM	Contact Info: contact Ryan Gale	Add Attachment Public
Joanie Kinnaman	May 23, 2022 11:30 AM	laptop 20210411 Monitor 20210116 dock 20210900	Add Attachment