Service Request Ticket - # 79248

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2022 04:22 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20200587[Edit Inv] (opens in a new window) Bldg/Room HL Reference Desk
Service Tag Description Xerox Phaser 3330/DNI
Serial No. S9BR556487 Location Nora Solvedt

Model Xerox Phaser 3330 Hostname hl-library community users
Notes Ink/Toner Refill

Wired NIC 9C:93:4E:75:D7:7A

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jul 26, 2022 04:16 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Lauryn Aronson Jul 26, 2022 04:16 PM 
****email****

Hi Lauryn,

The front staff have reported that there don't 
appear to be any issues at this time.

Thank you,
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Lauryn Aronson Jul 26, 2022 02:32 PM 
****This is an outgoing email****
Hi Christopher,

We were just following up with you regarding a 
service request that we have for you.  (#79248)

Description: can't print via VDI and no print 
drivers

We were wondering if this has been resolved for you 
or if we can still be of assistance with this.  If 
so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
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Public
Lauryn Aronson Jul 20, 2022 09:17 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 20, 2022 09:17 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Jul 20, 2022 09:17 AM 
****This is an outgoing email****
Hi Christopher,

We were just following up with you regarding a 
service request that we have for you.  (#79248)

Description: can't print via VDI and no print 
drivers

We were wondering if this has been resolved for you 
or if we can still be of assistance with this.  If 
so, just let us know, we'll be happy to help.

Thanks,
Lauryn Aronson
 Add Attachment
Public
Sam Sevugan May 23, 2022 04:22 PM 
The VDI stations in library that are suppose to 
print to 20200587[Edit Inv] are not defaulting to print to 
it when student log into VDI. Print drivers are 
also needed on these devices. 

Lib Reference Desk 88899
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