Service Request Ticket - # 79256

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2022 10:54 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20170502[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 25P8CM2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 25P8CM2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop JAN2018 SR#66359

Wired NIC D8:9E:F3:25:86:38


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann May 24, 2022 11:34 AM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann May 24, 2022 11:34 AM
Harmless mouse driver software. Installed it for 
him.
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Michael Volkmann May 24, 2022 11:15 AM
Task reassigned to Michael Volkmann.
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Sam Sevugan May 24, 2022 10:55 AM
****This is an email****
Thanks for the speedy reply! The WOU# on the 
barcode on my computer is 20170502[Edit Inv]. The link to 
the download of the software should be 
https://support.logi.com/hc/en-
us/articles/360024839453--Downloads-G600-MMO-
Gaming-Mouse

Let me know what y'all think. I should also be in 
my office all day until 5:00 if someone needs to 
swing by. I appreciate y'all!
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Sam Sevugan May 24, 2022 10:55 AM
Contact Info: Kennedy Schade, schadek@mail.wou.edu, 89371
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Sam Sevugan May 24, 2022 10:54 AM
****This is an email****
My name is Kennedy Schade and I am a new advisor 
with Student Success and Advising. I am trying to 
get my office setup and have brought in some of my 
own tech to use (nothing fancy, but a new mouse 
and keyboard that more closely resembles my home 
setup) -- at a previous institution, we would use 
Logitech gaming mice at our work stations as to 
utilize the hotkeys on the side of the mouse to 
speed up data entry/having hotkeys for phrases in 
emails I use countless times daily/repetitive 
tasks/etc. I have purchased one to use while on 
campus (the Logitech G600 MMO Gaming Mouse) and 
need to download Logitech's software application 
to be able to set the hotkeys to different 
functions. I believe I need an admin to be able to 
verify the installation of said software, would 
this be the correct email to contact to request 
that? I also am still new and unaware of WOU's 
regulations so am hoping it is okay to use this 
mouse for that function. Please let me know -- 
have a great Tuesday!
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