Service Request Ticket - # 79261

Service Request Information

CONTACT Name Wade, Philip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 25, 2022 12:50 PM
Department Natural Science Division Phone 88225
Location Email wadep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200869[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LQQ05N Location 2 Week pile

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:0F:F4:D6


Bluetooth NIC 3C:06:30:13:4A:B5

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 03, 2022 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Aug 09, 2022 11:44 AM 
Task reassigned to Monica Valencia.
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Jacob Limas Aug 09, 2022 11:44 AM 
Set everything up, and now Monica and Paul will work 
on covering the network cable.
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Monica Valencia Aug 08, 2022 08:17 AM 
Task reassigned to Jacob Limas.
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Monica Valencia Aug 08, 2022 08:17 AM 
Status changed from (4) On Hold to (1) Pending
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Monica Valencia Aug 08, 2022 08:17 AM 
**Email**

Good, I'll be in NS 112 on Tuesday August 9 a little before 10 am
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Monica Valencia Jun 16, 2022 11:10 AM 
Status changed from (1) Pending to (4) On Hold
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Monica Valencia Jun 16, 2022 11:10 AM 
Said he would return equipment July 22. He will contact us when he wants his setup finished in July.
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Monica Valencia Jun 07, 2022 09:04 AM 
We are waiting to get his 2015 laptop back. Sent him an email saying if we could get it returned by June 30th
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Jacob Limas Jun 06, 2022 12:15 PM 
Task reassigned to Monica Valencia.
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Jacob Limas Jun 06, 2022 12:14 PM 
Got everything set up. He has equipment at home and 
said he checked with bill and took it the last day 
before they closed from the pandemic.
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Oneil Miguel Jun 02, 2022 04:10 PM 
Monday at 11am.
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Oneil Miguel Jun 02, 2022 02:00 PM 
****This is an email****
Oneil, thanks. Here are few choices that work for me

    Friday June 3 between 9 am - 1 pm (you pick the time).
    Monday June 6 between 9 am - 1 pm (you pick the time).
    Tuesday June 7 between 9 am - 1 pm (you pick the time).
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Oneil Miguel Jun 01, 2022 03:46 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Jun 01, 2022 03:46 PM 
****This is an outgoing email****
Hi Philip,

I need some additional information regarding service request #79261

Description: GFA replacing 20150332[Edit Inv]

Your computer has been imaged and ready to be delivered and setup. What dates/times are you available for a student tech to come in and completed the setup?

Thanks,
Oneil
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Oneil Miguel Jun 01, 2022 03:45 PM 
Macbook has been imaged.
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Alix Karkanen May 25, 2022 12:50 PM 
laptop 20200869[Edit Inv]
doc 20210430[Edit Inv]
mon 20210122[Edit Inv]
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