Service Request Ticket - # 79262

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 25, 2022 12:51 PM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210413[Edit Inv] (opens in a new window) Bldg/Room MNB 125
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGNEWAQ05N Location Matthew Ciancetta

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:57:51:F4


Bluetooth NIC 3C:06:30:50:51:CA

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Jun 23, 2022 11:23 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Jun 23, 2022 11:16 AM 
Delivered the new windows laptop and returned the Macbook.
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Oneil Miguel Jun 23, 2022 08:17 AM 
Image complete.
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Oneil Miguel Jun 22, 2022 01:40 PM 
20210792[Edit Inv] is being imaged.
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Alix Karkanen Jun 21, 2022 01:29 PM 
Can someone also get the mac / doc back from kevin, 
place it on my desk once it has been returned please 
:) and please set up this new laptop for kevin, itll 
be on the center counter :)
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Alix Karkanen Jun 21, 2022 01:27 PM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Jun 21, 2022 01:27 PM 
Kevin would like a pc instead of a mac, laptop is 
now 20210792[Edit Inv] and doc 20210356[Edit Inv]
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Oneil Miguel Jun 13, 2022 03:46 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Jun 13, 2022 03:46 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Jun 13, 2022 03:46 PM 
Inventory updated. Setup complete.
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Oneil Miguel Jun 13, 2022 10:13 AM 
****This is an outgoing email****
Hi Kevin,

I need some additional information regarding service request #79262

Description: GFA replacing 20161100[Edit Inv]

Your new Device is ready to be delivered and setup. What date/time works best for you?

Thanks,
Oneil
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Public
Alix Karkanen May 25, 2022 12:51 PM 
laptop 20210413[Edit Inv]
doc 20210428[Edit Inv]
mon 20210558[Edit Inv]
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