Service Request Ticket - # 79266

Service Request Information

CONTACT Name Solario, Sheree   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 26, 2022 08:46 AM
Department Student Enrichment Program Phone 88031
Location Email solarios@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20190137[Edit Inv] (opens in a new window) Bldg/Room SSC 109
Service Tag Description Xerox Versalink C600/DNM Color Printer XPPS
Serial No. 9RA682279 Location Should be moved to 116

Model C600/DNM Hostname sepcolor2.wou.edu
Notes XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; NOT STUDENT TECH PRINTER HAS XPPS IP:140.211.64.62 Metered pin: Ink/Toner Refill Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416

Wired NIC 9C:93:4E:8A:58:78

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Sep 22, 2022 04:54 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Sep 22, 2022 04:54 PM 
She hasn't contacted me since then, so I believe she 
has found an alternative or ignored it. She will 
most ask about it again later in the year.
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Jacob Limas Jun 09, 2022 12:14 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Jun 09, 2022 12:14 PM 
I reset her printers and they don't show any errors, 
but it still doesn't print. She said that she will 
be here next Thursday, and I will try to help her 
then.
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Lourdes Salazar Jun 09, 2022 08:47 AM 
available 11-1
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Lourdes Salazar May 26, 2022 08:46 AM 
****This is an email****
Contact before heading over 503-927-1471 
Name: three-se-reba
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