Service Request Ticket - # 79275

Service Request Information

CONTACT Name Castellanos, Antonio   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 27, 2022 02:52 PM
Department Financial Aid Phone 88682
Location Email castellanosa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200414[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag B372Q73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. B372Q73 Location Two week pile 6/13-6/27

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:57:97


Wireless NIC 08:5B:D6:70:09:9A

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact ssevugan20@wou.edu 88925

Tracking

Entered by Date Memo
Sam Sevugan
Email

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Entered by Date Memo
Sam Sevugan May 27, 2022 03:02 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan May 27, 2022 03:02 PM 
Task reassigned to Sam Sevungan.
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Sam Sevugan May 27, 2022 03:02 PM 
Boot order was messed up, and Nathan went over and 
fixed it. He is good to go.
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Sam Sevugan May 27, 2022 02:52 PM 
Called to report that after using powerfaid, his 
laptop shutdown and "no hard drive error" popped up. 
Nathan C popped over to give it a look.
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