Service Request Ticket - # 79277

Service Request Information

CONTACT Name Harrington, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2022 08:41 AM
Department Phone
Location Email harringtonr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190531[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5QSWL410 Location Loaner Shelf

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:71:B4:BC


Bluetooth NIC A4:83:E7:7C:5C:CD

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact ssevugan20@wou.edu 88925

Tracking

Entered by Date Memo
Sam Sevugan
Email

Public
Entered by Date Memo
Sam Sevugan Jul 12, 2022 02:21 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Sam Sevugan Jul 12, 2022 02:21 PM 
Task reassigned to Sam Sevungan.
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Sam Sevugan Jul 12, 2022 02:21 PM 
picked up laptop and dropped off loaner
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Lourdes Salazar Jun 27, 2022 01:36 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lourdes Salazar Jun 22, 2022 08:10 AM 
this computer is ready to be delivered and it is at 
the help desk. Make sure the user sign onto wifi 
before leaving.
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Lourdes Salazar Jun 09, 2022 03:31 PM 
Rachel came into the office and took a minute to 
save all her important documents. She stated it is 
ready to be wiped. It is on Jacobs desk now.
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Jacob Limas Jun 09, 2022 12:43 PM 
I found that the bootup only works when connected to 
the ethernet connection. If unplugged it will stay 
on the bootup screen until it is restarted again.
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Jacob Limas Jun 09, 2022 12:19 PM 
The issue came again, but a restart fixed it. I 
re-updated the OS just in case it is an OS 
corruption issue, and we are giving it back for 
now. If the issue continues it may be a disk 
corruption issue.
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Jacob Limas Jun 06, 2022 12:18 PM 
I restarted the laptop and it is working fine, so 
not much to go on. Lauryn may have fixed it before 
finals week.
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Lourdes Salazar Jun 06, 2022 10:16 AM 
Task reassigned to UCS Tech.
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Lourdes Salazar Jun 02, 2022 11:32 AM 
Priority changed from (3) Priority to (2) High Priority.
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Lourdes Salazar Jun 02, 2022 11:32 AM 
can someone please look at this? The user called for 
an update
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Lauryn Aronson May 31, 2022 09:32 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson May 31, 2022 09:32 AM 
she received loaner 20150414[Edit Inv] and a charger. going to 
take a look at this laptop
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Elliot Purl May 31, 2022 08:41 AM 
She's bringing it in, she requests a loaner, no 
extra software required
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Elliot Purl May 31, 2022 08:41 AM 
Computer frozen on loading screen, won't even 
restart if power button is pressed and held.
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