Service Request Ticket - # 79281

Service Request Information

CONTACT Name Vargas, Dominique   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2022 09:08 AM
Department DEI Diversity Equity Inclusion Phone 89518
Location Email vargasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210875[Edit Inv] (opens in a new window) Bldg/Room RWEC 153
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1E9Q05N Location Rachel Frazier

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:4F:FE:8E


Bluetooth NIC B0:BE:83:54:A7:97


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Aug 29, 2022 10:41 AM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Aug 29, 2022 10:41 AM
Putting the laptop on the Alix's desk
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Jacob Limas Aug 29, 2022 10:38 AM
I got the old laptop, and the new laptop is set up. 
Both monitors work now, and there shouldn't be any 
more basic setup issues.
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Jacob Limas Aug 25, 2022 12:40 PM
Task reassigned to Jacob Limas.
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Jacob Limas Aug 25, 2022 12:40 PM
Turns out she had an m1 pro chip laptop hiding in 
the GFA shelf, but it was never given to her. I 
have to check with Joanie because I'm pretty sure 
she bought an additional m1 pro chip laptop for 
her. I have to email Dominique still.
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Jacob Limas Aug 05, 2022 07:59 AM
She's getting a new laptop so she could have two 
monitors because her current laptop has an m1 chip.
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Jose Angulo Aug 02, 2022 09:16 AM
Delivered adapter usb-c to display port. Laptop has 
m1 chip and does not support dual display. 
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Jacob Limas Jul 28, 2022 08:41 AM
Not really sure if this setup was done, but Dominique got another monitor and it needs to be delivered to her.
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Adriana Ramsay Jul 06, 2022 12:36 PM
****This is an email****
Subject:  New Apple Laptop Setup

Hello, 

We have your new apple laptop 20211118[Edit Inv] ready to be delivered and set up.  
To prepare, if this delivery is replacing an existing station, please 
ensure that you move all of your files from that machine onto your H: 
drive or otherwise back them up.  Anything left on an old machine will 
not be accessible from your new one.  If you have any questions or need 
help backing up your data, please email me back or call our office at 8-
8925.

Once that is complete, we can set up your new equipment.  Please let us 
know your availability for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Public
Joanie Kinnaman Jun 28, 2022 05:11 PM
inv#2021-0772
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Monica Valencia Jun 28, 2022 03:08 PM
Task reassigned to New Equip. Setup.
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Alix Karkanen Jun 28, 2022 03:02 PM
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Jun 28, 2022 03:02 PM
Dominique was actually ordered a different 
machine. I am putting it ( 20211118[Edit Inv] ) on the 
center counter with a set up sheet.

Can someone bring back the other laptop 20210875[Edit Inv] - 
thanks!
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Monica Valencia Jun 13, 2022 08:53 AM
Status changed from (1) Pending to (5) Completed
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Monica Valencia Jun 10, 2022 02:45 PM
AD department was created so that she would have adobe access
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Monica Valencia Jun 07, 2022 09:05 AM
Has admin rights and drivers. Waiting on getting Adobe licensing
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Michael Volkmann Jun 02, 2022 08:46 AM
Task reassigned to Monica Valencia.
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Justin Cope Jun 01, 2022 03:01 PM
Task reassigned to Michael Volkmann.
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Justin Cope Jun 01, 2022 03:01 PM
all set up. needs to have have her sign in to make 
her an admin and give her printer drivers.
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Alix Karkanen Jun 01, 2022 09:08 AM
laptop 20210875[Edit Inv]
doc 20210436[Edit Inv]
mon 20210638[Edit Inv]
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