Service Request Ticket - # 79282

Service Request Information

CONTACT Name Sunada, Justin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 01, 2022 09:42 AM
Department Phone
Location Email sunadaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200216[Edit Inv] (opens in a new window) Bldg/Room TODD 133
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. Co2DK3FNP3YV Location Halene Anderson - GFA

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC 14:7D:DA:9C:69:2E

TECHS Submitted by Elliot Purl Contact epurl19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Jun 01, 2022 03:24 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Oneil Miguel Jun 01, 2022 03:24 PM 
Macbook Pro is updated.
 Add Attachment
Oneil Miguel Jun 01, 2022 02:16 PM 
Macbook is currently updating to Monterey.
 Add Attachment
Oneil Miguel Jun 01, 2022 02:16 PM 
Task reassigned to Oneil Miguel.
 Add Attachment
Elliot Purl Jun 01, 2022 09:44 AM 
Available pretty much all day until around 4pm
 Add Attachment
Elliot Purl Jun 01, 2022 09:42 AM 
A tech came out to help with updating, told the 
user to restart computer and do Option+Command+R, 
it gets to the screen with the spinning globe but 
it makes him sign into the Wifi and doesn't accept 
the password
 Add Attachment