Service Request Ticket

Service Request Information

CONTACT	Name	Reddan, James	Date	Jun 08, 2022 12:42 PM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	reddanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181041 (opens in a new window)	Bldg/Room	SH 105
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02YL1U9JWF2	Location	Dr. Kellen King, new NTT Music
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;
	Wired NIC	38:F9:D3:10:31:8D
	Wireless NIC	38:F9:D3:B9:B4:BE
	Bluetooth NIC	38:F9:D3:BE:16:76

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jun 09, 2022 10:22 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jun 09, 2022 10:22 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jun 09, 2022 10:22 AM	I installed the software and zoom connected to the camera with audio.	Add Attachment
Lourdes Salazar	Jun 09, 2022 09:29 AM	Also, please let the tech know that I am in SH 124 and to find me when they get here. I am on campus now.	Add Attachment
Sam Sevugan	Jun 08, 2022 12:42 PM	**This is an email** Tomorrow morning would be great, anytime before 11. That would be perfect!	Add Attachment
Sam Sevugan	Jun 08, 2022 12:42 PM	**This is an email** Hello, We have a computer on a cart in SH 105, ID# 20181041 that we need to download and install a Zoom Camera audio driver onto for use for interviews and clinics as part of a faculty search tomorrow. It will not let me install it myself. Is there a way for us to do this today or tomorrow morning?	Add Attachment