Service Request Ticket - # 79312

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2022 01:53 PM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210877[Edit Inv] (opens in a new window) Bldg/Room RWEC 120
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1BWQ05N Location Danielle Lane

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:4B:06:14


Bluetooth NIC B0:BE:83:48:44:82

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Sep 28, 2022 07:57 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Jacob Limas Sep 28, 2022 07:57 AM 
It's done
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Jacob Limas Aug 26, 2022 09:36 AM 
I tried to contact her again, and she forwarded it 
to Danielle lane, so I'll be able to help her once 
she replies
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Jacob Limas Jul 15, 2022 10:59 AM 
Delivered it, but she wasn't there to let me use the 
laptop, so still have to wait until August
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Jacob Limas Jul 14, 2022 07:58 AM 
She said I can drop them off on Friday, and I can 
set up the printers and do AD. But Dani won't be in 
until late August, and she will need admin rights 
then.
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Alix Karkanen Jul 13, 2022 12:39 PM 
doc and mon have now been requested 
doc 20210612[Edit Inv]
mon 20211003[Edit Inv]
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Alix Karkanen Jul 05, 2022 11:44 AM 
just the laptop was delivered, disregard the doc and 
mon listed as they are not for Danielle
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Alix Karkanen Jul 05, 2022 11:42 AM 
Did this get delivered with a doc and mon or was it 
just the laptop?
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Jacob Limas Jun 17, 2022 11:32 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jacob Limas Jun 17, 2022 08:47 AM 
I delivered it to the supervisor, but Danielle Lane 
isn't here in Oregon yet. I will have to update AD, 
give them admin rights, and set up the printers 
still.
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Jacob Limas Jun 16, 2022 04:27 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Jun 16, 2022 04:27 PM 
Contacted them for set up.
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Joanie Kinnaman Jun 09, 2022 04:39 PM 
inv#2021-0714
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Joanie Kinnaman Jun 09, 2022 04:15 PM 
Laptop: 20210877[Edit Inv]
dock: 20210907[Edit Inv]
Monitor:20210992[Edit Inv]
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Alix Karkanen Jun 08, 2022 01:53 PM 
this is for Danielle Lane
just laptop 20210877[Edit Inv]
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