Service Request Ticket - # 79314

Service Request Information

CONTACT Name McDonald-Newman, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 08, 2022 01:55 PM
Department Student Media Phone 8-9697
Location Email McDonaldNewmanW@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210772[Edit Inv] (opens in a new window) Bldg/Room TERRY
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700VC Location William Mcdonald-Newman

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BE:29


Wireless NIC D4:54:8B:AD:3D:A6


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Aug 03, 2022 11:15 AM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Aug 03, 2022 11:15 AM
Task reassigned to Oneil Miguel.
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Oneil Miguel Aug 03, 2022 11:13 AM
Delivered 20210774[Edit Inv].
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Oneil Miguel Jul 12, 2022 01:26 PM
Delivered 20210772[Edit Inv].
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Oneil Miguel Jul 12, 2022 01:07 PM
Delivering 20210772[Edit Inv] today at 1:15pm.
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Adriana Ramsay Jul 06, 2022 02:16 PM
****This is an email****
Subject:  New Dell and Monitor Setup

Hello William, 

We have your new Dell laptop 20210772[Edit Inv] and Monitor 20210639[Edit Inv] ready to be 
delivered and set up.  To prepare, if this delivery is replacing an 
existing station, please ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them up.  Anything left on an 
old machine will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email me back or call 
our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us 
know your availability for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician




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Monica Valencia Jun 16, 2022 09:33 AM
20210774[Edit Inv] was experiencing issues replaced with 20210786[Edit Inv]
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Joanie Kinnaman Jun 09, 2022 04:10 PM
inv#2021-0713
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Joanie Kinnaman Jun 09, 2022 04:05 PM
2 sets on order:
laptop 20210774[Edit Inv]
doc 20210818[Edit Inv]
Mon 20210629[Edit Inv]
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Alix Karkanen Jun 08, 2022 01:55 PM
laptop 20210772[Edit Inv]
doc 20210840[Edit Inv]
mon 20210639[Edit Inv]
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