Service Request Ticket

Service Request Information

CONTACT	Name	Sheldrick, Sarah	Date	Jun 08, 2022 02:28 PM
	Department	Humanities/ Communication Studies	Phone	88152
	Location		Email	sheldricks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210883 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1HPQ05N	Location	Loaner \|\| Imaged 6/3
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:52:0A:46
	Bluetooth NIC	B0:BE:83:4B:1C:D3

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Dec 15, 2022 10:23 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Dec 15, 2022 10:23 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lourdes Salazar	Jun 28, 2022 03:09 PM	returned 20210883	Add Attachment
John Rushing	Jun 09, 2022 07:53 AM	located in ITC 009 SRD desk.	Add Attachment
John Rushing	Jun 09, 2022 07:53 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jun 09, 2022 07:53 AM	There is a new feature Apple introduced to reduce charging when battery is over 80 percent. Feature has reported issues. Once I turned this off it started charging.	Add Attachment
Sam Sevugan	Jun 08, 2022 02:28 PM	Was Inventory updated: yes	Add Attachment Public
Sam Sevugan	Jun 08, 2022 02:28 PM	Was this added to Loaners-n-Checkouts app: No	Add Attachment Public
Sam Sevugan	Jun 08, 2022 02:28 PM	Loaning this while her current macbook 20211081 is being troubleshooted because it won't charge.	Add Attachment