Service Request Ticket

Service Request Information

CONTACT	Name	Amundson, Alexa	Date	Jun 15, 2022 09:42 AM
	Department	Athletics /Administration	Phone
	Location		Email	amundsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150574 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V60JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V60JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client (run client_common.exe after); IDTech EZ Writer/EZ Workshop (install BEFORE connecting magswipe on USB virtual com port)
	Wired NIC	18:66:DA:10:E8:82

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Jun 15, 2022 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Jun 15, 2022 10:30 AM	bad screen burn-in/lazy pixels. Took it back to PDR and replaced with loaner 20171270	Add Attachment
Michael Volkmann	Jun 15, 2022 10:23 AM	Task reassigned to Michael Volkmann.	Add Attachment
Lourdes Salazar	Jun 15, 2022 09:42 AM	That would be great thank you! The WOU number is: 2015057 My office: HWC 109 (behind the front desk of the gym) Availability: I will be in my office all day from now until about 4/4:30pm Thank you for the help.	Add Attachment
Lourdes Salazar	Jun 15, 2022 09:42 AM	**This is an email** When I came into my computer this morning there was something weird going on with one of my screens in the right hand corner (photo attached). I tried restarting my computer, turning off my monitor for different periods of time and nothing has seemed to fix the issue.	Add Attachment IMG-1910.jpg