Service Request Ticket - # 79340

Service Request Information

CONTACT Name Hammerle, Zachary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2022 12:44 PM
Department Campus Recreation/HWC Phone 88860
Location Email hammerlez@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150572[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5V5ZHB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5V5ZHB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715;

Wired NIC 18:66:DA:10:E8:94

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Aug 30, 2022 10:39 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Jun 21, 2022 08:45 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Jun 16, 2022 05:03 PM 
We moved the printer temporarily so that they would be able to print. The old ports seem to have an issue. Telecomm is aware.
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Jacob Limas Jun 16, 2022 12:28 PM 
I managed to print the documents he wanted, but 
after rebooting it, the ping to it got worse.
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Sam Sevugan Jun 15, 2022 12:44 PM 
20150572[Edit Inv] is intermittingly printer to the campus 
recreation computer, there is no error presented 
but print just stops and is interrupted without 
warning. They are requesting if a tech can stop by 
and see what is wrong with the computer connect to 
the printer.
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