Status changed from (1) Pending to (5) Completed

talked to monica; she told me to put this laptop on 
the top shelf of the gfa shelves with a label. 

****email from nathan****

That laptop is still under warranty. You might 
need to have John or Monica run some deeper 
diagnostics on it to find the issue. I'm not 
willing to replace a 2019 laptop still under 
warranty if we can get to the bottom of the issue. 
Please work with them to try to determine the 
issue. If she has a computer that is working for 
her now, she should be good. Let's try to get the 
20190858 laptop working if possible.

laptop is reimaged and updated

****email from me****

Thank you for letting us know. Would it be okay 
with you if I went ahead and reimaged the computer 
to see if the freezing issue resolves?

brought back loaner 20140481

running diagnostics. first time, came back, 
critical errors were detected, though it wouldn't 
tell me what. 

running diagnostics again.

****email****
Hi Lauryn,

I’ll be bringing the laptop by later. It has frozen up again and I am unable to power it off. 

picked up laptop and returned loaner (placed it on 
lauryn's desk)

Status changed from (1) Pending to (5) Completed

issues: screen not turning on for, like, 5 
minutes, though keyboard is lighting up. it then 
says the time is not set. clicking "continue" 
takes it to the main screen. 

replaced the thermal grease. does not seem to be 
helping with the heating problem. we will see.

****email****

Hi Lauryn, 

It was also overheating causing the fan to run too 
high and melt the bottom piece of plastic off. 
Were you able to check on that as well?

Thank you, 
Morgan

****email from me****

Good Morning,

We have your laptop because it was freezing. I 
have not been able to replicate the issue, but I 
ran updates and diagnostics. Your computer is 
ready to be picked up at your convenience. Please 
let us know if you are experiencing more issues 
with the computer in the future; we are happy to 
help. 

Thank you,

Lauryn Aronson
UCS Tech.

unplugged for the weekend. had issues turning on. 
it either died or was close to dying; had to plug 
it in to get it to turn on. then, for a few 
minutes, the screen wouldn't turn on. first it was 
black; then, it said the time wasn't set; then, it 
finally turned on. 

no new updates. will look at it periodically 
throughout the day. have not been able to 
replicate freezing issue. unsure if temperature is 
normal for this type of laptop. 

from what i remember, all diagnostics passed (both 
the first and second time i ran them).

laptop is cool this morning. using a 65w adapter. 
it's plugged in and was powered off. 

according to the user, the computer was getting so 
hot the rubbery base was expanding? which sounds 
like a battery or fan issue? maybe? running 
diagnostics again.

tried to image it. didn't have normal imaging 
options. will either give it back to user since 
problem wasn't replicated or try to investigate why 
it is not imaging.

seems fine so far; running updates

503-838-8814 office

20190858 is the computer with issues. 

Her computer is freezing completely. This has been 
happening for a couple weeks now.