Service Request Ticket - # 79358

Service Request Information

CONTACT Name Olson, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2022 12:12 PM
Department Facilities Services Phone 88156
Location Email olsonje@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210790[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700UO Location Jessica Olson

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:BD:C7


Wireless NIC D4:54:8B:AD:A3:C7

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact aramsay21@wou.edu 88925

Tracking

Entered by Date Memo
Adriana Ramsay
Email

Public
Entered by Date Memo
Joanie Kinnaman Jul 29, 2022 03:46 PM 
inv# 2022-0073
 Add Attachment
Jacob Limas Jul 08, 2022 11:29 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Limas Jul 08, 2022 11:29 AM 
I fixed the spotter issue.
 Add Attachment
Jacob Limas Jul 08, 2022 07:59 AM 
The server is five0.wou.edu, so we have to reinstall 
the program and type it in for Jessica.
 Add Attachment
Jacob Limas Jul 08, 2022 07:56 AM 
Task reassigned to Adriana Ramsay.
 Add Attachment
Jacob Limas Jul 08, 2022 07:56 AM 
We finished the setup, but the spotter program 
wasn't working because it was not connected to the 
right server. We need to talk to John about that.
 Add Attachment
Adriana Ramsay Jul 06, 2022 01:32 PM 
****This is an outgoing email****
Hi Jessica,

I need some additional information regarding 
service request #79358

Description: GFA replacing 20160947[Edit Inv]

****This is an email****
Subject:  New dell laptop Setup

We have your new dell setup 20210790[Edit Inv] ready to be 
delivered and set up.  To prepare, if this 
delivery is replacing an existing station, please 
ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them 
up.  Anything left on an old machine will not be 
accessible from your new one.  If you have any 
questions or need help backing up your data, 
please email me back or call our office at 8-8925.

Once that is complete, we can set up your new 
equipment.  Please let us know your availability 
for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
Add Attachment
Public
Alix Karkanen Jun 21, 2022 12:12 PM 
laptop 20210790[Edit Inv]
doc 20210350[Edit Inv]
mon 20210999[Edit Inv]
 Add Attachment