Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Jamie	Date	Jun 21, 2022 12:27 PM
	Department	Human Resources	Phone	88125
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210788 (opens in a new window)	Bldg/Room	AD 307
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C7001E	Location	Deb Perin
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:C0:65
	Wireless NIC	D4:54:8B:BF:E7:7B

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Jun 30, 2022 03:00 PM	oops this is invoice # 2021-0780 instead	Add Attachment
Joanie Kinnaman	Jun 30, 2022 02:15 PM	inv#2021-0779	Add Attachment
Oneil Miguel	Jun 29, 2022 08:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Jun 29, 2022 08:05 AM	Delivered and setup completed.	Add Attachment
Oneil Miguel	Jun 28, 2022 10:49 AM	Available all day except from Noon - 1pm.	Add Attachment
Oneil Miguel	Jun 28, 2022 09:32 AM	Updating the laptop to the latest version of Windows.	Add Attachment
Oneil Miguel	Jun 28, 2022 08:31 AM	Task reassigned to Oneil Miguel.	Add Attachment
Nathan Sauer	Jun 23, 2022 01:14 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Jun 21, 2022 12:27 PM	laptop 20210788 doc 20210349 mon 20211004	Add Attachment