Service Request Ticket - # 79377

Service Request Information

CONTACT Name Sellers, Shawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2022 01:30 PM
Department College of Education Phone 88985
Location Email sellerss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20181456[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag FJGS0X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. FJGS0X2 Location Arin Porter

CPU Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wireless NIC C8:F7:50:79:50:F3

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Jul 06, 2022 12:59 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Jul 06, 2022 12:57 PM 
Decided to keep the original loaner. Returning this loaner to loaner shelf.
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Oneil Miguel Jun 29, 2022 01:56 PM 
Loaner is ready and will be at the front desk. Need to setup drives for them when they come in.
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Oneil Miguel Jun 29, 2022 08:12 AM 
Task reassigned to Oneil Miguel.
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Lourdes Salazar Jun 28, 2022 01:30 PM 
loaner 20181456[Edit Inv] is too hot and would like to 
switch out for other loaner. 

User will pick up on thursday around 9. 

make sure it works off campus as the user will be 
traveling overseas
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