Service Request Ticket - # 79380

Service Request Information

CONTACT Name Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2022 04:24 PM
Department Phone 88303
Location Email taylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210879[Edit Inv] (opens in a new window) Bldg/Room WUC 121A
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. FVFGX1DWQ05N Location Director of Public Relations

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:49:08:14


Bluetooth NIC B0:BE:83:4E:D2:96


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Sep 28, 2022 02:12 PM
Task reassigned to Michael Volkmann.
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Michael Volkmann Sep 28, 2022 02:12 PM
Status changed from (1) Pending to (5) Completed
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Nathan Sauer Sep 28, 2022 01:31 PM
She came into UCS and picked up the MacBook.
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Jacob Limas Sep 28, 2022 12:23 PM
Priority changed from (3) Priority to (2) High Priority.
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Lourdes Salazar Sep 27, 2022 11:43 AM
Task reassigned to UCS Tech.
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Adriana Ramsay Sep 21, 2022 01:38 PM
OKAY


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Public
Lourdes Salazar Sep 20, 2022 11:30 AM
the user called and would like this delivered ASAP. 
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Adriana Ramsay Sep 13, 2022 03:06 PM
Task reassigned to Adriana Ramsay.
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Adriana Ramsay Sep 13, 2022 03:06 PM
****This is an email****
I try to email to kodee Harwood, but she is not here 
out of the office until Sept 26 when she is back.
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Joanie Kinnaman Jul 11, 2022 02:23 PM
Paula is out of the office for Summer and we have 
a new contact:
ASWOU President
 If you know coils you please email her at 
aswoupresident@wou.edu
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Adriana Ramsay Jul 06, 2022 12:27 PM
****This is an email****
Subject:  New Apple Laptop Setup

Hello, 

We have your new apple laptop 20210879[Edit Inv] ready to be delivered and set up.  To prepare, 
if this delivery is replacing an existing station, please ensure that you move all of 
your files from that machine onto your H: drive or otherwise back them up.  Anything 
left on an old machine will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email me back or call our office 
at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know your 
availability for the next few business days so that we can schedule a time to set it 
up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Joanie Kinnaman Jul 05, 2022 12:24 PM
invoice # 2021-0781
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Alix Karkanen Jun 28, 2022 04:24 PM
laptop 20210879[Edit Inv]
doc 20210907[Edit Inv]
no mon
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