Status changed from (1) Pending to (5) Completed

Still no tracking number. The printer is back ordered but an escalation has been placed for it.

Still trying to see if they will just replace the whole printer. 

Printer is functional but still now working properly. The Document Handler that they replaced was broken so they either need to replace it again if we keep this printer or just have it as is until they send us a replacement printer. 

Task reassigned to Monica Valencia.

****This is an outgoing email****
Hi Ann,

We were just following up with you regarding a 
service request that we have for you.  (#79386)

Description: Printer in RWEC 213 keeps disconnecting 
from laptops.

Monica is going to get in contact with Xerox to come 
out and take a look at the printer and hopefully 
they can figure out what is going on with it.

Thanks,
Justin Cope

Tomorrow is now today and the imaged has been updated.

****This is an email****
Good morning -
One of the laptops we have available for students 
in our resource room (RWEC 213) has frozen on the 
blue screen.

It has a frowny face emoji and says
"your device ran into a problem and needs to 
restart. We're just collecting some error info, 
and then we'll restart for you."  

But it's not actually doing anything.  It says "0% 
complete" and has been that way all morning.

I have the computer with me in RWEC 220

I feel like we've had this problem with this 
computer before and they are relatively new.

WOU inventory # 20210077

Thanks!