Service Request Ticket

Service Request Information

CONTACT	Name	Manoogian, Margaret	Date	Jun 30, 2022 01:41 PM
	Department	Behavioral Sciences Division	Phone	14201
	Location		Email	manoogim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210572 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Dell Latitude 5520 w/Dell Professionhal Sleeve 15
	Serial No.	CN0Y5H5JWSC0018D00BS	Location	Loaner shelf
	CPU	11th Generation Intel® Core- i5-1135G7
	OS	Unknown	Software
	Wired NIC	F4:EE:08:9D:FD:A7
	Wireless NIC	DC:21:48:23:DF:2F

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Nov 09, 2022 10:50 AM	Task reassigned to Maizie McCoy.	Add Attachment
Laurie McCoy	Nov 09, 2022 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Nov 09, 2022 10:50 AM	Picked up laptop and returned loaner. Loaner is in the 2 week reimaging spot.	Add Attachment
Oneil Miguel	Nov 08, 2022 04:35 PM	emailed her that she can come and pick it up. Laptop is at the out box.	Add Attachment
Oneil Miguel	Nov 08, 2022 03:04 PM	Screen has been installed. Updating the laptop before contacting Margaret.	Add Attachment
Jacob Limas	Nov 07, 2022 02:59 PM	Screen came in	Add Attachment
Joanie Kinnaman	Oct 27, 2022 02:12 PM	got approval and index will be purchasing TODAY	Add Attachment
Oneil Miguel	Oct 24, 2022 02:20 PM	emailed her about the quote	Add Attachment
Oneil Miguel	Oct 21, 2022 11:03 AM	Quote received.	Add Attachment
Jacob Limas	Oct 19, 2022 12:00 PM	Joanie is getting a quote and should have it once she cleans her emails	Add Attachment
John Rushing	Oct 12, 2022 09:10 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Oneil Miguel	Jun 30, 2022 01:54 PM	20200309 is the old comp with broke screen.	Add Attachment
Sam Sevugan	Jun 30, 2022 01:41 PM	Was Inventory updated: yes	Add Attachment Public
Sam Sevugan	Jun 30, 2022 01:41 PM	Was this added to Loaners-n-Checkouts app: no	Add Attachment Public
Sam Sevugan	Jun 30, 2022 01:41 PM	20210572 + charger	Add Attachment