Service Request Ticket - # 79391

Service Request Information

CONTACT Name Pena, Barbara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2022 08:43 AM
Department Facilities Services Phone 88930
Location Email penab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210794[Edit Inv] (opens in a new window) Bldg/Room PP 115
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700VS Location Barbara Pena

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:8F:C7


Wireless NIC D4:54:8B:C0:89:F6

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact aramsay21@wou.edu 88925

Tracking

Entered by Date Memo
Adriana Ramsay
Email

Public
Entered by Date Memo
Joanie Kinnaman Jul 29, 2022 03:37 PM 
bnv#2022-0071
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Jacob Limas Jul 08, 2022 07:54 AM 
Task reassigned to Adriana Ramsay.
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Jacob Limas Jul 08, 2022 07:54 AM 
Task reassigned to Adriana Ramsay.
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Jacob Limas Jul 08, 2022 07:54 AM 
Adriana and I finished the setup.
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Adriana Ramsay Jul 06, 2022 02:05 PM 
****This is an outgoing email****
Hi Barbara,

I need some additional information regarding service request #79391

Description: GFA replacing 20160955[Edit Inv]

We have your new laptop 20210794[Edit Inv] and monitor 20210640[Edit Inv] ready to be delivered 
and set up.  To prepare, if this delivery is replacing an existing station, 
please ensure that you move all of your files from that machine onto your H: 
drive or otherwise back them up.  Anything left on an old machine will not be 
accessible from your new one.  If you have any questions or need help backing 
up your data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know 
your availability for the next few business days so that we can schedule a 
time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Alix Karkanen Jul 05, 2022 08:43 AM 
laptop 20210794[Edit Inv]
doc 20210334[Edit Inv]
mon 20210640[Edit Inv]
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