Service Request Ticket - # 79392

Service Request Information

CONTACT Name Fernandez, Jose   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2022 08:44 AM
Department Admissions Office Phone
Location Email fernandezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210798[Edit Inv] (opens in a new window) Bldg/Room WUC 212D
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TN Location Nancy Montecinos

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:83:57


Wireless NIC D4:54:8B:AB:54:8C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 06, 2022 11:22 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Oct 06, 2022 11:22 AM 
Setup is done
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Monica Valencia Oct 03, 2022 04:07 PM 
Emailed June
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Monica Valencia Oct 03, 2022 08:30 AM 
Emailed Jose and Anna Hernandez
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Monica Valencia Oct 03, 2022 08:23 AM 
Task reassigned to Monica Valencia.
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Adriana Ramsay Sep 30, 2022 03:17 PM 
****This is an outgoing email****
Hi Jose,

I need some additional information regarding 
service request #79392

Description: GFA replacing 20141240[Edit Inv]
We have your new dell laptop 202107898 AND monitor 
20210994[Edit Inv] ready to be delivered and 
set up.  To prepare, if this delivery is replacing 
an existing station, please ensure 
that you move all of your files from that machine 
onto your H: drive or otherwise 
back them up.  Anything left on an old machine 
will not be accessible from your new 
one.  If you have any questions or need help 
backing up your data, please email me 
back or call our office at 8-8925.

Once that is complete, we can set up your new 
equipment.  Please let us know your 
availability for the next few business days so 
that we can schedule a time to set it 
up with you.

Thank you and have a wonderful day,

Adriana Ramsay
UCS support technician
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Public
Monica Valencia Sep 30, 2022 03:00 PM 
Status changed from (5) Completed to (1) Pending
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Joanie Kinnaman Aug 03, 2022 03:19 PM 
inv#2022-0084
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Adriana Ramsay Jul 05, 2022 04:43 PM 
Status changed from (1) Pending to (5) Completed
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Adriana Ramsay Jul 05, 2022 04:41 PM 
ubject: New dell and monitor Setup

Hello Jose

We have your new dell laptop 202107898 AND monitor 20210994[Edit Inv] ready to be delivered and 
set up.  To prepare, if this delivery is replacing an existing station, please ensure 
that you move all of your files from that machine onto your H: drive or otherwise 
back them up.  Anything left on an old machine will not be accessible from your new 
one.  If you have any questions or need help backing up your data, please email me 
back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know your 
availability for the next few business days so that we can schedule a time to set it 
up with you.

Thank you and have a wonderful day,

Adriana Ramsay
UCS support technician
Add Attachment
Public
Alix Karkanen Jul 05, 2022 08:44 AM 
laptop 20210798[Edit Inv]
doc 20210335[Edit Inv]
mon 20210994[Edit Inv]
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