Service Request Ticket - # 79394

Service Request Information

CONTACT Name Miller, Marci   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 05, 2022 10:00 AM
Department Phone
Location Email millerma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150435[Edit Inv] (opens in a new window) Bldg/Room WUC 204
Service Tag 259HFB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 259HFB2 Location Accounting

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 18:66:DA:02:AD:0D


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Jul 05, 2022 04:32 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Jul 05, 2022 04:32 PM
Hooked up the computer and monitor. Brought over a 
mouse and DVI cable to complete the setup. Marci 
wanted users to have quick and easy access to 
their I: Drive so I determined a solution of 
putting a shortcut to their folder on the desktop 
for all users to see.
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Michael Volkmann Jul 05, 2022 01:20 PM
Task reassigned to Michael Volkmann.
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Sam Sevugan Jul 05, 2022 10:03 AM
****This is an email****
Hi Sam,

The Wolfstore Room number is 204.  It will be in 
the back office, of which I do not know the room 
number, sorry.  Here is a picture of the tag of 
the computer itself.
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Sam Sevugan Jul 05, 2022 10:00 AM
Sent an email to get WOU# and specific location 
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Sam Sevugan Jul 05, 2022 10:00 AM
****This is an email****
Hello!

I wondered if you would be able to help me by 
installing a computer in the accounting office of 
the Wolfstore.  It is a computer we have had for a 
while, but has been sitting.  It is also missing a 
regular mouse-it has an ergonomic one.  Could I 
please have someone come help me get this computer 
hooked up?  

I would also like to get a general login for a 
single sign on for the accounting computer as 
well.  We do already have an accounting email 
address, so I do not know if that can be 
correlated with it or not.  

Please let me know when you can help us.

Thank You,
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