Service Request Ticket

Service Request Information

CONTACT	Name	Perry, Kristen	Date	Jul 07, 2022 04:59 PM
	Department	Abby’s House	Phone	89657
	Location		Email	perryk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170905 (opens in a new window)	Bldg/Room	WUC 106
	Service Tag		Description	Xerox VersaLink C7000/DN Color 11X17 Laser Printer
	Serial No.	6UA327008	Location	Abbys House
	Model	7000/DN	Hostname	as-abbycolor
	Notes	ideal for small to mid size workgroups of 5 to 15 users, Up to 35 pages per minute color and black-and-white, Up to 1200 x 2400 dpi, Print up to 11.7" x 17"(Tabloid), Auto Duplex: Standard, Paper Capacity: 620 sheets standard/2,180 max, Trays: Bypass tray- 100sheets & Tray 1- 520 sheets, Printer Memory: 2GB, Ethernet 10/100/1000 Base-T, High-speed USB 3.0, Recommended Monthly Print Volume: Up to 10,000 pages, included: Standard toner cartridges – One of each color (Cyan, Magenta, Yellow): 3,300 pages; Black: 5,300 pages, Base Unit Dimensions: 23.23" W/26.41" D/ 25.08" H Weight: 119.71 lbs, One-year on-site warranty; ALSO ordered: addt'l 520 sheet tray 097S04910; IP ADDRESS:140.211.118.10	Ink/Toner Refill
	Wired NIC	9C:93:4E:92:72:F1

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jul 28, 2022 09:10 AM	Contact changed from Kristen Perry- to Kristen Perry.	Add Attachment
Monica Valencia	Jul 28, 2022 08:14 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Monica Valencia	Jul 28, 2022 08:14 AM	Replaced waste cartridge	Add Attachment
Monica Valencia	Jul 19, 2022 04:29 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Monica Valencia	Jul 19, 2022 04:29 PM	Purchase request has been placed to get order a waste cartridge	Add Attachment
Monica Valencia	Jul 11, 2022 08:47 AM	Sent email to have them place a purchase request for the waste cartridge.	Add Attachment
Monica Valencia	Jul 11, 2022 08:36 AM	Task reassigned to Monica Valencia.	Add Attachment
Sam Sevugan	Jul 07, 2022 04:59 PM	**This is an email** It's in the main room- WUC 106. It's right next to our front desk. Thank you! Kristen	Add Attachment
Sam Sevugan	Jul 07, 2022 04:59 PM	Hi there! Our color printer (20170905) in Abby's House is showing a message saying that we need to replace the Waste Cartridge R5. Is this something you would help us with? Thank you! Kristen	Add Attachment