Service Request Ticket - # 79408

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 08, 2022 12:54 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130737[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35Q1M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35Q1M02 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC F8:B1:56:DB:F7:78

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Jul 12, 2022 11:17 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Jul 12, 2022 11:17 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Jul 12, 2022 11:17 AM 
finished reimageing and putting software on it and 
now it's working a little bit better
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Michael Volkmann Jul 08, 2022 02:58 PM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Jul 08, 2022 02:57 PM 
Talked to Chelsee about this computer and how it 
is not intended to be kept long-term. Took it back 
to UCS to try and re-image it again and get a 
little more life out of it. Chelsee spoke about 
replacing this computer herself with an existing 
2018 she has.
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Lourdes Salazar Jul 08, 2022 12:54 PM 
****This is an email****
Greetings,

The computer in the break room 145 is loading very 
slowly. Takes up to 30 min to fully load. 
CPU#20130737[Edit Inv]

Thanks,

Chelsee
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