Service Request Ticket

Service Request Information

CONTACT	Name	Miranda-Aguilar, Blanca	Date	Jul 11, 2022 10:45 AM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	mirandaaguilarb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170673 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W245KHV29	Location	PDR pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:9A:C9:E3
	Bluetooth NIC	8C:85:90:9C:F3:55

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jul 11, 2022 12:12 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jul 11, 2022 12:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jul 11, 2022 12:12 PM	I checked it and got it to work.	Add Attachment
Sam Sevugan	Jul 11, 2022 10:46 AM	**This is an email** Yes, the MSSP office does print in color. I did have someone from UCS add the color printer to my computer and told me that should fix the problem but it did not. Then I called the UCS office and they told me they will have someone come check it out for me but I have not had anyone come over, therefore I am emailing now. I can print in color on any other computer in this office but my own.	Add Attachment
Sam Sevugan	Jul 11, 2022 10:45 AM	**This is an email** Yes, I have looked for the color and back/white option but didn't find either. I have been only able to print in black and white.	Add Attachment
Sam Sevugan	Jul 11, 2022 10:45 AM	**This is an email** May I please place an order for someone to come help me set up my computer to be able to print in color? Computer #: 20170673 Location: MSSP office WUC 212D	Add Attachment