Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Jul 12, 2022 11:11 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200379 (opens in a new window)	Bldg/Room	AD
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17SQ05N	Location	David Beasley
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B6:73:29
	Bluetooth NIC	C4:91:0C:B6:F8:10

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 26, 2022 04:14 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Lauryn Aronson	Jul 26, 2022 04:14 PM	2019 dropped off, 2016 picked up. closing this ticket and creating a new one for the 2016 laptop.	Add Attachment
Lauryn Aronson	Jul 26, 2022 02:33 PM	Status changed from (6) Ready to Deliver to (3) Order in Process	Add Attachment
Lauryn Aronson	Jul 26, 2022 02:33 PM	**email** Hi Lauryn Is it possible to have someone deliver the laptop to the Dean's office, RWEC 220? I also have another laptop (20160246) to be picked-up for reimaging. Thank you so much. Jenn	Add Attachment
Lauryn Aronson	Jul 26, 2022 09:26 AM	laptop in outbox	Add Attachment
Lauryn Aronson	Jul 26, 2022 09:26 AM	Status changed from (3) Order in Process to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 26, 2022 09:25 AM	**email from me** Good Morning, The laptop with WOU number 20190151 has been reimaged and is ready to be picked up. Thank you, Lauryn Aronson UCS Tech.	Add Attachment
Lauryn Aronson	Jul 20, 2022 10:09 AM	got 2019 laptop back from john. working on imaging.	Add Attachment
Lauryn Aronson	Jul 20, 2022 08:48 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Lauryn Aronson	Jul 20, 2022 08:48 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lauryn Aronson	Jul 20, 2022 08:48 AM	reopening ticket. john still has 2019 one	Add Attachment
Jacob Limas	Jul 15, 2022 10:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jul 15, 2022 10:58 AM	Delivered it.	Add Attachment
Lauryn Aronson	Jul 13, 2022 10:23 AM	2020 laptop in outbox	Add Attachment
Lauryn Aronson	Jul 13, 2022 10:21 AM	**email from me** Good Morning, The laptop with WOU number 20200379 has been reimaged and is ready to be picked up. Thank you, Lauryn Aronson UCS Tech.	Add Attachment
Lauryn Aronson	Jul 13, 2022 08:28 AM	john got the 2020 laptop going. he is in contact with apple regarding the 2019 laptop	Add Attachment
Lauryn Aronson	Jul 12, 2022 12:14 PM	2020 laptop won't let me create a local account. john says there is a fix, but it will take a while	Add Attachment
Lauryn Aronson	Jul 12, 2022 11:51 AM	apparently maria is/was an adjunct employee; she is not here this summer to type in her password. john is going to have to go through apple to get access to the computer. the 2020 one is more urgently needed. currently reimaging it.	Add Attachment
Lauryn Aronson	Jul 12, 2022 11:31 AM	maria laine her account is still active i misheard the username; it's lainem	Add Attachment
Lauryn Aronson	Jul 12, 2022 11:25 AM	jennifer keen was the one who called in. the username we need a password for (for the easiest way to get around the "permission denied" thing) is lainen	Add Attachment
Lauryn Aronson	Jul 12, 2022 11:11 AM	20200379 20190151 reimaging the 2020 laptop. the 2019 laptop has some sort of lock on it that prevents me from erasing one of the drives and also prevents me from reinstalling the mac os.	Add Attachment