Service Request Ticket - # 79423

Service Request Ticket - # 79423

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Service Request Information

CONTACT	Name	Schachter, Lisa	Date	Jul 12, 2022 04:25 PM
	Department	Advancement & Foundation	Phone
	Location		Email	schachterl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210099 (opens in a new window)	Bldg/Room	WEL 140H
	Service Tag	B7LK1J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	B7LK1J3	Location	Stevie Jennings
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:04:C1:77
	Wireless NIC	F4:7B:09:45:74:EB

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jul 14, 2022 01:45 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jul 14, 2022 01:45 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jul 14, 2022 01:45 PM	She had the camera lens covering the camera.	Add Attachment
Sam Sevugan	Jul 12, 2022 04:26 PM	**This is an email** Sam, I am not an IT person and this is honestly a bit overwhelming. I know we are all busy, but it feels like the new laptop I was given should already have a functional camera. I have been using the workaround of relying on my personal laptop for zoom meetings from home, but now it has gone south. Is there no way someone can come by either this afternoon/evening (I'm here until 7.) or on Thursday to try out these fixes?	Add Attachment
Sam Sevugan	Jul 12, 2022 04:26 PM	**This is an email** I rebooted at least 3 times yesterday with no change. Just now, I rebooted with monitor plugged in and zoom settings gave me two options for camera. Monitor camera worked, when I switched to internal webcam the screen was black. Then I unplugged from monitor and rebooted. Zoom settings gives me only one option for internal webcam (makes sense) and a black screen. When I searched for 'camera' I get a strange screen that I don't recognize.	Add Attachment
Sam Sevugan	Jul 12, 2022 04:26 PM	**This is an email** Yes, it's a new laptop with a camera #20210099. Yes, I did go into the video tab and there is only one option: integrated webcam. When I looked at my colleague's options, she had two in the drop down. If I start up a Zoom meeting with my external monitors connected, the camera on my monitor works. Lisa	Add Attachment
Sam Sevugan	Jul 12, 2022 04:25 PM	**This is an email** Hello, I tried to do a zoom meeting from home on my work laptop yesterday for the first time. The laptop did not recognize my camera and I don't know why. I tried going into the video settings, figuring I'd need to choose another option on the drop-down to tell it not to use the camera on my work monitor, but there was only one option. I have another meeting coming up. Can you show me how to easily switch my cameras, depending on whether I'm connected to my monitors here at work vs just on the laptop at home. Thanks, Lisa	Add Attachment