Service Request Ticket - # 79426

Service Request Information

CONTACT Name Holtgeerts, Becca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 13, 2022 03:24 PM
Department Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170884[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13inch 2.2GHz Intel Dual-Core i7
Serial No. FVFWP20TJ1WV Location PDR

CPU Intel Core i7(2.2GHz dual-core , 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 10:94:BB:EF:56:F6


Bluetooth NIC 10:94:BB:EF:56:F7

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Jul 14, 2022 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Jul 14, 2022 11:13 AM 
when in and put the cc that is on the flash drive on 
her laptop and now it works fine
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Jose Angulo Jul 14, 2022 09:44 AM 
Task reassigned to Justin Cope.
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Sam Sevugan Jul 13, 2022 05:00 PM 
****This is an email****
I am upstairs in New PE! I will be back in the 
office tomorrow, and will be there from 9am until 
3pm or so. I have most of tomorrow morning 
available, if someone could possibly stop by then. 
I am out of the office this Friday, and will 
return Tuesday of next week. Thank you!
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Sam Sevugan Jul 13, 2022 03:28 PM 
****This is an email****

I have restarted my computer. When I am logged in 
to the Creative Cloud, the apps listed under the 
"included in your plan" header are Bridge and UXP 
Developer Tools. It also looks like I can access 
Adobe Acrobat, but all of the other apps look like 
they are available for a trial only. Thank you.
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Sam Sevugan Jul 13, 2022 03:27 PM 
To summarize: She is able to have access to the 
licensed version of some creative cloud programs 
like Acrobat, but with others like Indesign or 
Illustrator it prompts her to use the Trial 
versions. She is signing in with the right 
credentials, and her account is licensed.
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Sam Sevugan Jul 13, 2022 03:24 PM 
****This is an email****
Hello, 

I recently downloaded Adobe Creative Cloud and 
plan to use InDesign and Illustrator. However, 
when I log in to Adobe the program says that I 
need to select a free trial of those applications. 
I had thought that staff had access to all of the 
apps on Adobe Creative Cloud-is that false? If we 
do have access, what do I need to do differently 
in order to access them? I have just been logging 
in with my WOU Portal credentials, if there is 
something else I should be doing please let me 
know. Thank you!
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