Service Request Ticket - # 79440

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 19, 2022 04:32 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200379[Edit Inv] (opens in a new window) Bldg/Room AD
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DQ17SQ05N Location David Beasley

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC C4:91:0C:B6:73:29


Bluetooth NIC C4:91:0C:B6:F8:10

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jul 25, 2022 08:45 AM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Jul 25, 2022 08:45 AM 
sounds like justin took the dock and monitor (i 
misread the wou number; it is not, in fact, in the 
office)

going to close this ticket
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Lauryn Aronson Jul 25, 2022 08:30 AM 
summary of various email convos:

wou numbers of computer and monitor david beasley 
has: 20200379[Edit Inv] and 20121004[Edit Inv]

the 2012 monitor is a loaner, i believe. 

nathan gave the go-ahead to get him new equipment. 
the monitor is on the counter in 008. need to find 
the dock
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Joanie Kinnaman Jul 21, 2022 12:01 PM 
inv#2022-0038
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Joanie Kinnaman Jul 21, 2022 11:50 AM 
dock: 20210913[Edit Inv]
Monitor: 20210988[Edit Inv]
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Lauryn Aronson Jul 20, 2022 09:08 AM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 20, 2022 09:04 AM 
dock: 20200250[Edit Inv] 
           location in inventory: STOCK/UNASSIGNED
monitor: 20200446[Edit Inv]
           location in inventory: HL 206B, Nora 
Solvedt

computer (he has this): 20200379[Edit Inv]
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Lauryn Aronson Jul 20, 2022 09:04 AM 
user needs a dock and a monitor. he does not have 
a dock, and the monitor he has is (1) a loaner and 
(2) a 2012. checking with nathan to see what he 
would like us to do. 

there were a dock and a monitor assigned to the 
computer. the dock number given is not assigned 
and is, theoretically, still in inventory; the 
monitor is in the library for some reason.
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Lauryn Aronson Jul 20, 2022 09:02 AM 
****email****

Hi Lauryn,

I am available anytime this morning, between 12:30 
and 2:00 this afternoon and after 3:00 pm. I am 
also available anytime tomorrow morning.

Let me know if any of those times work.

The WOU# on the Macbook is 20200379[Edit Inv] and the 
monitor is 20121004[Edit Inv].

Best,
Dave
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Sam Sevugan Jul 19, 2022 04:32 PM 
Contact Info: David Beasley, beasleyg@mail.wou.edu
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Public
Sam Sevugan Jul 19, 2022 04:32 PM 
****This is an email****
Also, I just got my WOU Macbook today and I have a 
monitor for it as well so I can have two screens. 
That said, I need the little box that will hook 
all that together. At the moment I cannot log into 
the Macbook but I am hoping that is related to the 
other login issue. Is it possible to schedule 
someone to come by and get me all set up with the 
laptop and the monitor?
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