Service Request Ticket - # 79445

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2022 01:35 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210796[Edit Inv] (opens in a new window) Bldg/Room AD 408
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7001T Location Shaun Hansen

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:87:65


Wireless NIC D4:54:8B:B7:92:D8


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Sep 13, 2022 10:06 AM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Sep 13, 2022 10:06 AM
Task reassigned to Oneil Miguel.
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Oneil Miguel Sep 13, 2022 10:06 AM
Delivered and setup completed.
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Lauryn Aronson Sep 12, 2022 04:23 PM
whoops ignore the last message
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Lauryn Aronson Sep 12, 2022 01:09 PM
Shawn Sellers said somebody was going to help him 
tomorrow morning, and he wasn't sure who. He told me 
that the building and room number is West House in 
206
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Oneil Miguel Sep 12, 2022 12:26 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Oneil Miguel Sep 12, 2022 12:22 PM
Shaun contacted. Wants the setup tomorrow (Sept. 13) 
at 9am. He's at the West House 2nd floor. couldn't 
find what room he's in but I'm sure Kathy knows 
where.
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Jose Angulo Aug 03, 2022 03:52 PM
Task reassigned to UCS Tech.
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Jose Angulo Aug 03, 2022 03:52 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Alix Karkanen Jul 22, 2022 12:49 PM
second mon is 20211002[Edit Inv]
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Joanie Kinnaman Jul 22, 2022 12:09 PM
Shaun Hansen want a second monitor
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Jose Angulo Jul 22, 2022 09:05 AM
Setup for Shaun Hansen
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Jose Angulo Jul 22, 2022 08:52 AM
PC setup is for a new professor in the department. 
Kathy will contact UCS with his arrival date once 
she finds out.
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Jose Angulo Jul 22, 2022 08:20 AM
****This is an outgoing email****
Hi Kathy,

I need some additional information regarding 
service request #79445

Description: PC set up 20210796[Edit Inv]

Your laptop, monitor, and dock are almost ready to 
be delivered. We already have Adobe, Microsoft 
Office, and Zoom installed. Would you like any 
additional software?

To prepare, if this delivery is replacing an 
existing station, please ensure that you move all 
of your files from that machine onto your H: drive 
or otherwise back them up.  Anything left on an 
old machine will not be accessible from your new 
one.  If you have any questions or need help 
backing up your data, please email me back or call 
our office at 8-8925.

Once that is complete, we can set up your new 
equipment.  Please let us know your availability 
for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Jose Angulo
UCS Technician


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Public
Jose Angulo Jul 22, 2022 08:07 AM
Task reassigned to Jose Angulo.
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Alix Karkanen Jul 20, 2022 01:35 PM
laptop 20210769[Edit Inv]
doc 20210603[Edit Inv]
mon 20210998[Edit Inv]
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