Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Jul 21, 2022 10:04 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200413 (opens in a new window)	Bldg/Room	WUC 119
	Service Tag	2RPPQ73	Description	Latitude 5400 4 Core,8MB Cache,1.9GHz
	Serial No.	2RPPQ73	Location	Jennifer Hansen
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:57
	Wireless NIC	08:5B:D6:6A:EB:90

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jul 21, 2022 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jul 21, 2022 03:31 PM	We found a workaround, but for some reason won't let her print once she merges the documents. May have to do with pages and sections from what we saw. She said the workaround will work until next year when she has to combine the documents again.	Add Attachment
Jacob Limas	Jul 21, 2022 02:46 PM	Task reassigned to Jacob Limas.	Add Attachment
Sam Sevugan	Jul 21, 2022 10:04 AM	**This is an email** I am in WUC119. It seems it's just this one document that doesn't want to print - so it's not the connection to the printers. I was able to print out of excel just now.	Add Attachment
Sam Sevugan	Jul 21, 2022 10:04 AM	Hi - so I am trying to print sections out of a word doc into pdf and my system just won't do it. I tell it to go and it pulls up all the boxes and has me save the document and shows the little bars in the status box that it's trying to save it but then never finishes. I can't seem to print to either of our printers as well. I have restarted and that did get me a few prints/ saves a couple days ago, but now that trick isn't working anymore. HELP	Add Attachment