Service Request Ticket - # 79463

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 26, 2022 04:16 PM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160246[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MS70WLDV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715; NVivo 11 for Mac Full License from VISA2016005878 NOV2016;

Wired NIC 38:C9:86:5A:ED:D0


Wireless NIC 24:F0:94:E7:71:BC


Bluetooth NIC 24:F0:94:E7:71:BD

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Aug 08, 2022 08:01 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Lourdes Salazar Aug 05, 2022 08:05 AM 
Jennifer picked this up
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Lauryn Aronson Aug 02, 2022 08:40 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Lauryn Aronson Aug 02, 2022 08:37 AM 
note--bottom left of trackpad doesn't work to click 
on things; have to click on right side
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Lauryn Aronson Aug 02, 2022 08:37 AM 
****This is an outgoing email****
Hi Jennifer,

We were just following up with you regarding a 
service request that we have for you.  (#79463)

Description: RWEC 220 laptop needs to be reimaged

Your computer has been reimaged and is ready to be 
picked up. 

Thanks,
Lauryn Aronson
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Public
Lauryn Aronson Jul 26, 2022 04:16 PM 
related to ticket 79420

need to reimage and return laptop
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