Service Request Ticket - # 79467

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jul 27, 2022 11:36 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20210814 (opens in a new window)	Bldg/Room	AD
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C70043	Location	Jessica Holbrook
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:89:91
	Wireless NIC	D4:54:8B:C0:17:6E
TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Jul 29, 2022 12:26 PM	INV#2022-0068	Add Attachment
Jose Angulo	Jul 28, 2022 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Jul 28, 2022 09:13 AM	setup deliverd	Add Attachment
Alix Karkanen	Jul 27, 2022 01:10 PM	mon is 20210979	Add Attachment
Jose Angulo	Jul 27, 2022 11:36 AM	Jenna Baumann laptop 20210814 doc 20210606 monitors 20210996 20210979	Add Attachment

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