Service Request Ticket - # 79479

Service Request Information

CONTACT Name Boytz, Alyson   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2022 12:05 PM
Department Athletics Phone
Location Email boytza@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200267[Edit Inv] (opens in a new window) Bldg/Room NPE 215
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. SC02DM0XEP3YV Location Alyson Boytz

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC 14:7D:DA:99:C1:CE


Bluetooth NIC 08:F8:BC:77:D3:6B


TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Jose Angulo Aug 01, 2022 04:10 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jose Angulo Aug 01, 2022 04:10 PM
Task reassigned to Jose Angulo.
Add Attachment
Jose Angulo Aug 01, 2022 04:09 PM
printing fixed
Add Attachment
Jose Angulo Aug 01, 2022 04:09 PM
deleted profile on her mac
Add Attachment
Monica Valencia Aug 01, 2022 01:22 PM
Task reassigned to Oneil Miguel.
Add Attachment
Jose Angulo Aug 01, 2022 12:57 PM
Task reassigned to Monica Valencia.
Add Attachment
Jose Angulo Aug 01, 2022 12:56 PM
****This is an outgoing email****
Hi Alyson,

I need some additional information regarding service 
request #79479

Description: hold for authentication error

We got the printer back online. Could you please try 
printing again and letting us know if the problem 
has been resolved?

Thanks,

Jose Angulo
UCS Technician

Add Attachment
Public
Jose Angulo Aug 01, 2022 12:55 PM
turned on printer. Will ask aly to retry printing.
Add Attachment
Lauryn Aronson Aug 01, 2022 12:05 PM
aly boytz
hold for authentication error on mac when trying to print.
she did try restarting her computer. 
extension is 89479
Add Attachment