Service Request Ticket - # 79480

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2022 04:11 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190666[Edit Inv] (opens in a new window) Bldg/Room SHCC Reception Area
Service Tag G8X3H03 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. G8X3H03 Location 3rd Window

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:73:E0:29

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Aug 09, 2022 04:26 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Aug 09, 2022 04:26 PM 
Oneil downloaded the software and we got it to work
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Jacob Limas Aug 03, 2022 10:04 AM 
Task reassigned to Jacob Limas.
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Jacob Limas Aug 03, 2022 10:04 AM 
August 9th at 1pm, we will help her with it and set 
up some equipment.
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Lourdes Salazar Aug 01, 2022 04:11 PM 
****This is an email****
Good afternoon,

Support was over here last week to give me admin 
rights to this computer. At the time they said 
that the scanner was installed but I can not 
operate the scanner or find it in "Printers and 
Scanners". Can someone please install the scanner 
or walk me through the installation?

EPSON GT-S80
20150197[Edit Inv]

Computer 20190666[Edit Inv]

Thank you.
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