Service Request Ticket

Service Request Information

CONTACT	Name	Cavaletto, Benjamin	Date	Aug 01, 2022 04:15 PM
	Department	Human Resources	Phone	88250
	Location		Email	cavaletb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190150 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYR4F9L410	Location	Mac Loaner Box
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;RMA'd Display 3/2020;
	Wireless NIC	A4:83:E7:02:AC:54
	Bluetooth NIC	38:F9:D3:EB:2F:0D

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 08, 2022 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Aug 03, 2022 09:41 AM	Updated imovies because he wanted it	Add Attachment
Lauryn Aronson	Aug 03, 2022 08:48 AM	updated and got vpn working	Add Attachment
Lauryn Aronson	Aug 02, 2022 03:19 PM	**This is an outgoing email** Hi Benjamin, We were just following up with you regarding a service request that we have for you. (#79482) Description: update apple computer Your computer is taking longer than anticipated to update. I apologize for the delay. I will let you know when it is finished, and I thank you for your patience. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Aug 02, 2022 03:18 PM	computer is being funky. won't update, stuck on screen	Add Attachment
Lauryn Aronson	Aug 01, 2022 04:23 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 01, 2022 04:16 PM	user trying to update laptop to latest version. currently on mojave. he is going to drop the laptop off around 8:30 and pick it up during the lunch hour	Add Attachment