Service Request Ticket - # 79488

Service Request Information

CONTACT Name Otto, Jenna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2022 04:04 PM
Department Health & Exercise Science Phone 88908
Location Email ottoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210801[Edit Inv] (opens in a new window) Bldg/Room RWEC 261
Service Tag Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C700TQ Location Julien Elizalde (stolen replaced with 20211313)

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:51:86:CF


Wireless NIC D4:54:8B:AE:5C:9A


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Jose Angulo Aug 09, 2022 08:13 AM
Status changed from (1) Pending to (5) Completed
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Jose Angulo Aug 09, 2022 08:13 AM
Delivered laptop and setup for him.
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Jose Angulo Aug 03, 2022 03:14 PM
****Email from Julian****
Good afternoon Jose,

Some additional questions for your setup:
Do you need any additional software?: I do not 
think I need any at this time as I am running off 
of Google services
Who would you like as admins?: If I could have 
admin capabilities that would be great, and 
whomever else you think I would need.
Can I have your building and room number?: I am in 
RWEC 261
Lastly, what is your availability for the next few
business days to set it up with you?: I am 
available 8/5 all day. 
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Jose Angulo Aug 03, 2022 01:55 PM
Task reassigned to Jose Angulo.
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Jose Angulo Aug 03, 2022 01:55 PM
****This is an outgoing email****
Hi Jenna,

I need some additional information regarding 
service request #79488

Description: Set up 20210801[Edit Inv]

Your laptop is almost ready to be delivered. We 
have Adobe, Microsoft Office, and Zoom installed.

Some additional questions for your setup:
Do you need any additional software?
Who would you like as admins?
Can I have your building and room number?
Lastly, what is your availability for the next few 
business days to set it up with you?

Also, if this is replacing an existing computer 
make sure to add all the files that you want to 
keep on the H: drive because they won't transfer 
over otherwise.

Once that is complete, we can set up your new 
equipment.

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Public
Joanie Kinnaman Aug 02, 2022 04:35 PM
inv#2022-0077
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Alix Karkanen Aug 02, 2022 04:06 PM
Julien Elizalde rwec 261
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Alix Karkanen Aug 02, 2022 04:04 PM
just laptop and case
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