Service Request Ticket - # 79496

Service Request Information

CONTACT Name Darby, Cheri   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2022 01:02 PM
Department Business Services Phone 88837
Location Email darbyc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200666[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag 4W1C3D3 Description Dell Latitude 5410
Serial No. 4w1c3d3 Location Cheri Darby

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:23:55


Wireless NIC B0:60:88:BF:ED:BB

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Aug 18, 2022 08:05 AM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Aug 18, 2022 08:03 AM 
Returned her pc 8/12/22
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Jose Angulo Aug 08, 2022 01:33 PM 
giving loaner pc 20161100[Edit Inv] with loaner charger
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Jose Angulo Aug 08, 2022 08:10 AM 
Giving loaner at 2pm 8/8/22
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Jose Angulo Aug 03, 2022 03:33 PM 
****This is an outgoing email****
Hi Cheri,

I need some additional information regarding 
service request #79496

Description: Computer constantly restarting

We can take your computer in and take a look at 
it. Meanwhile we would loan you a different 
computer. Please be sure to save all your files to 
the H: drive so your files will be accessible to 
you. There is also a chance we may wipe your 
computer to fix it.

What days and times you are available this in the 
next few days?

Thanks,
Jose
UCS Technician
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Public
Jose Angulo Aug 03, 2022 03:27 PM 
Task reassigned to Jose Angulo.
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Lourdes Salazar Aug 03, 2022 01:02 PM 
Computer has been constantly restarting/shutting 
down. The user has run the updates. Happened three 
times yesterday and three times today.
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