Service Request Ticket - # 79503

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2022 03:42 PM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTN6XHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:8F:86:C2


Bluetooth NIC DC:A9:04:7E:A4:D7

TECHS Submitted by Oneil Miguel Contact omagno20@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Sep 15, 2022 11:14 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Sep 15, 2022 11:14 AM 
She got a new laptop, so this is somewhat resolved
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Jacob Limas Sep 14, 2022 12:10 PM 
She is getting a new computer. Related to SR# 79640
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Lourdes Salazar Aug 26, 2022 03:55 PM 
giving 20210582[Edit Inv] as new loaner, giving a "type c to 
display port adapter" and mouse
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Lourdes Salazar Aug 26, 2022 03:48 PM 
bringing back loaner 20190906[Edit Inv] because it is very 
slow, very load, and overheating a lot. cannot do 
work because of how slow it is.
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Jacob Limas Aug 22, 2022 07:59 AM 
She doesn't want a new one until the GFAs can 
support two monitors and the warranty is expired on 
the one that needs a battery replacement.
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Jacob Limas Aug 16, 2022 02:12 PM 
On my desk and have to update the loaner 20190906[Edit Inv]
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Jacob Limas Aug 15, 2022 02:46 PM 
Getting a loaner for her ready, so we get her 
laptop.
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Jacob Limas Aug 12, 2022 12:32 PM 
Task reassigned to Jacob Limas.
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Oneil Miguel Aug 05, 2022 03:42 PM 
20161082[Edit Inv] drains the battery from 100% to 0% in less than an hour.
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