Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Aug 08, 2022 08:37 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130699 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450465	Location	PDR
	Model	4622/DT	Hostname	hc-advil.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.67	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6C:58

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Aug 09, 2022 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Aug 09, 2022 03:05 PM	Printer needed reboot and tray 2 was empty which is why a delay was caused when printing.	Add Attachment
Monica Valencia	Aug 08, 2022 03:25 PM	Task reassigned to Monica Valencia.	Add Attachment
Lourdes Salazar	Aug 08, 2022 08:37 AM	User is stating it takes over 15 minutes to print every document. They would like to see if there is anything we can do to make this go faster. SHCC reception room 101. It is the Advil printer WOU ID 20130699.	Add Attachment