Service Request Ticket - # 79509

Service Request Ticket - # 79509

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Aug 08, 2022 04:33 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150676 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RNBJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RNBJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:FB:C0

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Aug 18, 2022 08:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Aug 18, 2022 08:15 AM	This related to 79507	Add Attachment
Jacob Limas	Aug 18, 2022 08:13 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Aug 17, 2022 03:07 PM	Turns out, you can't reimage unless you're in the UCS building, which I didn't know. Got it to work and it is working as well as a PC without an NVMe should work.	Add Attachment
Jacob Limas	Aug 17, 2022 11:35 AM	It was the ethernet, might have to talk to paul about fixing that.	Add Attachment
Jacob Limas	Aug 16, 2022 10:34 AM	We switched the hard drives, and Ipv4 wasn't working when tried it.	Add Attachment
Sam Sevugan	Aug 15, 2022 09:33 AM	**This is an email** Hi Karen and UCS, Yes, please reimage my desktop. There aren’t any files that aren’t backed up elsewhere. Apologies for the delay. I was indeed out of town. All the best, Wes	Add Attachment
Sam Sevugan	Aug 15, 2022 09:09 AM	Still no update on the ok to reimage. Karen sent an email and cc'd us, but he has yet to respond.	Add Attachment
Lourdes Salazar	Aug 09, 2022 11:02 AM	wait to reimage until we get the ok from karen	Add Attachment
Lauryn Aronson	Aug 08, 2022 04:33 PM	Contact Info: wesley mathis, v00371880, ma 315	Add Attachment Public
Lauryn Aronson	Aug 08, 2022 04:33 PM	computer on automatic repair. needs to be reimaged or get a new hd. ALSO: get wou# of monitor so we can update location in inventory	Add Attachment