Service Request Ticket

Service Request Information

CONTACT	Name	Winegardner, Nathan	Date	Aug 11, 2022 12:34 PM
	Department	The Research Institute	Phone	89261
	Location		Email	winegardnern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210797 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TC	Location	Sau Ting Kwan
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:83:65
	Wireless NIC	D4:54:8B:AE:5C:9F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Aug 26, 2022 08:02 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Aug 26, 2022 08:02 AM	He wasn't in the room that we were given, so have to update inventory	Add Attachment
Jacob Limas	Aug 25, 2022 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Aug 25, 2022 02:35 PM	Finished the setup, and the equipment looked like it was from their departments	Add Attachment
Lourdes Salazar	Aug 24, 2022 11:21 AM	SETUP tomorrow @ 2 pm	Add Attachment
Lourdes Salazar	Aug 24, 2022 11:20 AM	Todd hall Rm 202	Add Attachment
Adriana Ramsay	Aug 16, 2022 01:04 PM	**This is an email** Subject: New Dell Computer Setup Hello, We have your new Dell computer ready to be delivered and set up. To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8- 8925. Once that is complete, we can set up your new equipment. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Adriana Ramsay UCS Technician	Add Attachment
Alix Karkanen	Aug 11, 2022 12:34 PM	laptop 20210797 doc 20210602 mon 20210983	Add Attachment