Service Request Ticket - # 79525

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Service Request Information

CONTACT	Name	Student, Student	Date	Aug 12, 2022 09:01 AM
	Department		Phone	88925
	Location		Email
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Computer	Edit WOU #	20170262 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4CPQHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CPQHL2	Location	Parts Pile
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:5E:C8
TECHS	Submitted by	Jose Angulo	Contact	jangulo15@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Aug 12, 2022 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Aug 12, 2022 09:01 AM	upgrading 20170262 with an nvme	Add Attachment

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