Service Request Ticket

Service Request Information

CONTACT	Name	Haberman, Karen	Date	Aug 15, 2022 08:53 AM
	Department	Natural Science Division	Phone	88478
	Location		Email	habermk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161103 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FY8Y2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	FY8Y2H2	Location	PDR pile - drive out
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER JUNE2017 from W#20091029: Primer 6 (v.6.1.15)and Permanoa+ add-on, single user, university licence from P0089146;
	Wired NIC	D4:81:D7:D6:68:E4
	Wireless NIC	00:28:F8:FE:0C:2C

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Sep 15, 2022 08:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Sep 15, 2022 08:36 AM	Updated inventory and it's on the loaner shelf now	Add Attachment
Jacob Limas	Sep 14, 2022 12:24 PM	Finished imaging it	Add Attachment
Jacob Limas	Sep 12, 2022 04:20 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jacob Limas	Sep 12, 2022 04:20 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jacob Limas	Sep 12, 2022 04:20 PM	Have to reimage it	Add Attachment
Lauryn Aronson	Aug 17, 2022 08:24 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Monica Valencia	Aug 15, 2022 08:53 AM	Laptop, charger and bag were returned. It is all in the 2 weeks area under the work counter.	Add Attachment